Privacy Policy

1Introduction

Joymart ("we", "us", "our") operates this website to sell kitchen gadgets, electronics, mobile accessories, washroom accessories, and toys across Pakistan. This Privacy Policy explains what information we collect when you visit or shop with us, how we use it, and the choices you have. By using our website or placing an order, you agree to the practices described here.

2Information We Collect

We collect information you provide directly and information gathered automatically when you use our site:

• Contact details — name, phone number, WhatsApp number, and email address.
• Delivery information — shipping address and city.
• Order details — items purchased, order value, and order history.
• Communication — messages you send us via WhatsApp, contact form, or email.
• Technical data — IP address, browser type, device information, and pages visited, collected automatically through cookies and similar technologies.

3How We Use Your Information

We use the information we collect to:

• Process, confirm, and deliver your orders
• Contact you about order status, delivery, or issues via call, SMS, or WhatsApp
• Respond to your questions and provide customer support
• Improve our website, products, and shopping experience
• Send updates about new arrivals, offers, and promotions (only if you've opted in)
• Prevent fraud and keep our platform secure

4Orders & Payments

Orders can be placed through our website or WhatsApp. We collect your name, address, and contact number to process and deliver your order. For Cash on Delivery (COD) orders, no payment information is stored by us. If online payment methods are introduced, payments will be processed securely by trusted third-party payment providers — we do not store your full card or banking details on our servers.

5Cookies & Tracking

Our website uses cookies to keep your shopping cart working, remember your preferences, and understand how visitors use our site. You can disable cookies through your browser settings, though some features of the site (like the cart) may not work properly without them.

6Sharing Your Information

We do not sell your personal information to third parties. We only share your details with:

• Courier & delivery partners — to deliver your order to your address
• Service providers — such as hosting, payment processing, or customer support tools that help us run the store
• Legal authorities — if required by law or to protect our rights and the safety of our customers

7Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8Your Rights & Choices

You can:

• Ask us what personal information we hold about you
• Request correction of inaccurate information
• Ask us to delete your data, subject to order and legal record-keeping requirements
• Opt out of promotional messages at any time by contacting us on WhatsApp or email

9Children's Privacy

Our website is intended for use by adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will remove it.

10Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page with an updated "Last updated" date.